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Resetting a Sannce DVR System Password

Here are 3 currently available options to reset your Sannce CCTV DVR System.
  1. Go to the Sannce online support and read the FAQs… http://www.sanncegroup.com/index.php?case=archive&act=show&aid=202
  2. If you are a techy person, you can reboot your Sannce DVR to factory settings over IP using your PC. Find out how here…  https://www.avforums.com/threads/sannce-dvr-system-reboot.1905253/
  3. This solution is specifically for Sannce H.264 Standalone DVR G series
Feel free to ask for help with your Sannce DVR in the comment box below.

...and also please share if you found a solution.

Comments

  1. My sannce dvr only shows a multi colored screen with lines the goes black followed by a short beep

    ReplyDelete
  2. I need help forgot my password as i was setting up dh81s

    ReplyDelete
    Replies
    1. Hi did you ever get to know how to do this as I have this problem too

      Delete
    2. por favor me podria ayudar si encontraron la solucion este modelo no tiene mucho soporte en internet el mio es el mis DH81S, y el problema es el mismo se me olvido la contraseña necesito saber como reiniciarlo de fabrica y cul es su contraseña de fabrica gracias de antemano

      Delete
  3. my picture is upside down on 3 of my cameras

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    Replies
    1. Depending on the cameras if its dome camera just have to twist the camera around till the picture comes right way round.

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    2. My 3 cameras have all just gone blank any ideas please the power is all on

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  4. Hi forgot my password sannce 960 H how can I fix this.?

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  5. I forgot my admin password N43SU1t please help

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  6. I need help forgot my password for my sannce dh81s

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    Replies
    1. I need help I lost the password to my Sannce Digital video recorder please contact me. It's frustrating I have not been able to use properly since purchase

      Delete
    2. Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

      Delete
  7. My system did weekly maintenance after it locked all cameras, when I put password in it says, system maintaining! Contact installer, tried to unplug didn't do anything, don't know what to do to fix it.

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    Replies
    1. hello I read your problem and I have an identical cameras blocked .. tell me if and how he solved thanks

      Delete
    2. hello I read your problem and I have an identical cameras blocked .. tell me if and how he solved thanks

      Delete
    3. Forgot my password please help........

      Delete
  8. Hello, We have a sannce db3708gdsl31 that had a password of 123456 however we were hoping to reset with no password so when the reset option arrived on the screen to enter A password and then the next box to re-enter the new password again to confirm, we just left them blank and chose next. Then after a reboot it asked for password! Of course first i left it blank since that is the password we set....did not work. So we entered our last password of 123456 ....it did not work either. Sannce appears to have a non-informative shell of a website so we couldn't find any help there and we haven't heard any response to our email request for some semblance of how we can use our dvr again in a normal fashion. If anybody knows of how to solve this problem please email me at kennyhendrick@yandex.com Also, in the event that the unit somehow became bricked (for whatever strange reason...changing a password is not grounds for a stable system) does anybody know of a dvr manufacturer that is reputable or possessing good reviews?

    ReplyDelete
    Replies
    1. Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

      Delete
  9. I need help forgot my password for my sannce

    ReplyDelete
  10. I just received my sance DVR equipment it said default password is null. But it says invalid password I can't find any help online or a phone number for customer service can anyone plz help I need this system up and running fast my email address is meansjimmy79@gmail.com

    ReplyDelete
    Replies
    1. Good answer lol I put NULL and locked myself out

      Delete
    2. Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

      Delete
  11. I had the same problem today. From what I just read, the Chinese translation of "null" is blank....enter nothing.Leave password box empty. I can't try it on mine, I'm not home. Good luck. Customer service doesn't seem to know how to reply to emails.

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  12. I need help getting back on line forgot my password I moved and can't set it up

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  13. After you are locked how long do you have to wait to try again

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  14. I forgot my admin password and have no internet how do I reset dvr so I can make new password

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  15. I have Sannce camera 720p wi-fi and worked great for a few weeks.After i disconnected it because the battery is going low fast.When try to connect it again says that is wrong password or id,but i'm doing everything right. Can somebody help me?

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  16. Need help I forgotten my password for sannce DL81A1T asap please

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  17. Can someone help me as well? I am having the same problem. I forgot my password in fact I never remember setting a password. How can i reset my password? Please help me please

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  18. Can someone help me as well? I am having the same problem. I forgot my password in fact I never remember setting a password. How can i reset my password? Please help me please

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  19. Password is null meaning leave it blank. Go to main menu - advanced - account. Click admin then modify password. On the OLD BOX, leave it blank. Then type new password then confirm then ok. That's it.

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  20. Will not start hard drive and there is a red light on mother board in the box

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  21. Model DN81Q I can't get it. It wont take my password. Please help

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  22. 60 feet pre-made cable BNC;1 x GW25CAW: 25 feet pre-made cable BNC;2 x GW12V0.5A: 12V 0.5A Power Supply for Security Cameras. Melbourne Alarm Systems

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  23. but now the attacker can use the command injection to execute code with root privileges. Or just grab the camera configuration, with WiFi, FTP, SMTP passwords included. Melbourne Home Alarms

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  24. I forgot my password and I need assistance resetting it.

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  25. How do you reset sance dvr password?

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  26. How do you reset sance dvr password

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  27. Hello! I have lost admin password for Sannce DVR model DH41NK.
    Can you help me to recover or reset the password?

    ReplyDelete
    Replies
    1. Hello I have the same unit and it is saying account is locked have you figured out how to to get back in password ? Or how to unlock it

      Delete
    2. Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

      Delete
  28. Hi. I forgot my password to recorder DH81NK1T, serial number PO-20160615-00007
    Can you halp me?

    ReplyDelete
  29. I forgot password to my dvr model DG81CP.sn is PO20160909-00010 Please help

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  30. The null or NULL password . DVR telling me wrong password . This is a first time setup.

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  31. The null or NULL password . DVR telling me wrong password . This is a first time setup.

    ReplyDelete
    Replies
    1. Leave box empty, null means enter nothing just go to ok

      Delete
    2. Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

      Delete
    3. i have the same problem with my sannce DVR, user name, is admin and the password is NULL, i had tried to just push ok, no password but it say invalid password until blocked

      Delete
  32. Hi forgot admin password
    Sannce SN-PO 20160019-00002

    ReplyDelete
  33. I hooked my camera's up today I did not set a password cause it want let me it said account has been locked i have not set up an account what can i do to reset dvr so I can set up an account model DGB1CP

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  34. Wtf!?! Why in the hell are we all having the same issue yet no answers have been given to resolve our password issue. Dear technical support engineers!!!!!!????!?!? How do we perform a factory reset for our SANNCE DIGITAL VIDEO RECORDER!

    ReplyDelete
  35. If I don't get a response within 48 hours!?!?!?!? I will leave a bad review on ebay and I will boycott your brand!!! Please respond!?!

    ReplyDelete
    Replies
    1. Have you had a reply as of yet. Im also needing to reboot this pathetic system

      Delete
  36. Replies

    1. New message from: e-commercedeal Top Rated Seller(4,390Red Star)
      Dear Cusotmer,

      If the system mention locked you can power off and then power on to try.
      The default password is nothing. Please don't input anything into password box and leave it blank.
      Click OK to access system.


      Any further questions, please feel free to contact us.

      Best regards!

      * * *

      Daniel Technical Support

      Delete
  37. Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

    ReplyDelete
  38. TO ALL THAT'S STRUGGLING WITH THR DEFAULT PASSWORD AS BEING NULL or null, here's my outcome! 👉 Hit the ENTER BUTTON once or twice on your SANNCE DIGITAL VIDEO RECORDER... Follow the prompts from there to making changes to the login account to performing a FACTORY RESET! I am not an expert however you and I shared the same issues with our devices and after I experienced / fooled around with the device I myself finally figured out how to work it.

    ReplyDelete
    Replies
    1. All this does on mine is take me to lock screen can it be reset from jumping anything inside DVR

      Delete

  39. New message from: e-commercedeal Top Rated Seller(4,390Red Star)
    Dear Cusotmer,

    If the system mention locked you can power off and then power on to try.
    The default password is nothing. Please don't input anything into password box and leave it blank.
    Click OK to access system.


    Any further questions, please feel free to contact us.

    Best regards!

    * * *

    Daniel Technical Support

    ReplyDelete

  40. New message from: e-commercedeal Top Rated Seller(4,390Red Star)
    Dear Cusotmer,

    If the system mention locked you can power off and then power on to try.
    The default password is nothing. Please don't input anything into password box and leave it blank.
    Click OK to access system.


    Any further questions, please feel free to contact us.

    Best regards!

    * * *

    Daniel Technical Support

    ReplyDelete
  41. It still keeps coming up with account has been locked?????

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  42. HD3804 i did forget my password

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  43. I just bought the system, wants a username and password to set it up, what is it?

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  44. bought system and wants username and password, how do I find?

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  45. My box has stopped recording anyone got any ideas thanks

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  46. entered blank, no password still refuse to login account was locked first time install.

    ReplyDelete
  47. Hi my DVR just showing flashing blue circle and flashing orange numbers

    ReplyDelete
  48. forgot admin password
    dh41nk
    s/n po-171130-000005

    ReplyDelete
  49. these are just ridiculous, no password reset option and no help from sannce or annke to reset password and no reply on any forum yet instructions are scetchy at best and support is abismal

    ReplyDelete
  50. absolutely crazy this password help and they ignore it we need a password reset option or some response no help and i have emailed annke and sannce support and nothing in a month and no access to recording which i need urgently and 2 of my cameras went down and no respone either

    ReplyDelete
  51. Another negative point of the Zero, is the intolerable slowness in generating and uploading footage upon motion detection. While the 3B starts populating the GDrive almost immediately after motion is detected, Sydney CCTV

    ReplyDelete
  52. Cum aflu parola pt setări la sannce model dn81bj

    ReplyDelete
  53. I have forgotten my password had a break in need to playback so i can see what happend but cant find any help or customer service number to reset can anyone help plz

    ReplyDelete
  54. It seems sannce just want to sell the product and have inclination for back up support.
    I have tried ringing them , all I get is a recorded message every time.
    I will now be sending scathing reviews wherever I can , warning people not to buy this product.
    Thanks sannce for a system which wasn't half bad at the price but is now unusable.

    ReplyDelete
    Replies
    1. Ill be joining you with the bad ratings sannce is nothing but ridiculous its not worth the box it was sent in. Shouldve listened to everyone and got a swann.
      Sannce is a pile of s*$t. Complete waste of money

      Delete
  55. It would appear that the manufacturers don't give a shit once they have our money

    ReplyDelete
  56. I need help I forgot my password please help me

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  57. Hi, i thought i would play around with my sannce dvr resolution settings to try and get the cameras pictures to fit perfectly. I managed to completely stuff it up, its saying now that "the resolution is not supported on this t.v".
    Im unable to change my t.v resolution so my only option is to reboot my sannce dvr, but that is an effort in itself because the only way to turn the bloody thing on is to plug in the power chord. Theirs no button anywhere, ive done everything i can do. So now i have a choice either throw away this 2 day old dvr or if someone, anyone is abke to help reboot the dvr to its origional state then i may be able to bring it back to life.
    Any help would be greatly appreciated.
    Kind regards aaron

    ReplyDelete
  58. It won't except the SN number keeps saying not valid

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  59. Has anybody figured out how to reset the unit. We have a Sannce DN81Q1T. I went into the console and changed the password and also confirmed the password and then logged out and could not log back in. The password we put in was 8 characters long which it did not say was in error. We noticed that when we log in it only gives us the option to type in 6 characters. We have tried just the 6 as well as all other combinations but still cant get in

    ReplyDelete
  60. I am having the same problem how do i reset it its driving me crazy

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  61. I forgot my password and I don't know how to reset it

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  62. Same problem sannce won’t let me change password and sannce are no help at all

    ReplyDelete
  63. I have forgot my password as well please help

    ReplyDelete
  64. How can i unlock dvr. I am getting repeated message showing account is locked. Unable to type login details in the monitor

    ReplyDelete
  65. I forgot my password on my sannce digital video recorder and i can't find the model number, can you help me reset password and set a new one thanks dave

    ReplyDelete
  66. I have the same issue, need to reset password but cannot loose footage as I need for evidence

    ReplyDelete
  67. Olvide la contraseña se dvr sannce DN81BJ

    ReplyDelete
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    ReplyDelete

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